FAQs
Online Procurement System
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When registering items in the procurement system, how should entries be made if there are more than 10 items to be purchased?
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If the number of procurement items exceeds 10 and, for administrative efficiency, a quotation is used in place of detailed procurement entries, please ensure that at least one item name is entered in the item name field, followed by “and others (see quotation for details).” For example, if procuring 15 items such as terminals, please enter: “Terminals and others (see quotation for details),” to facilitate procurement processing and subsequent review and verification.
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If there are operational issues with the online procurement system, how can assistance be obtained?
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1. Please visit the NFU Office of Accounting website and navigate through the left-hand category menu: “Online Procurement System Operation Issues → User Manuals and FAQs → Complete Online Procurement System User Manual” to download and review the documentation.
2. If the issue remains unresolved, please contact the relevant staff of the Office of Accounting.
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Unable to Log In to the Procurement System and Common Error Handling
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1. The username and password are the same as those used for the University Administrative System. Please confirm that your credentials are correct.
2. If login is still unsuccessful, please adjust the Internet Options and Compatibility View settings:

3. In the Chrome browser, check whether pop-up windows are set to “Allow.”
Please configure the settings according to the steps below:

4. In the Internet Explorer browser (non-Windows 10), check whether pop-up windows are allowed:
Open “Tools” → “Pop-up Blocker” → “Turn Off Pop-up Blocker.”

5. On Windows 10 using Internet Explorer, after opening Internet Explorer, follow Step 4 to check whether the pop-up blocker is turned off:
Select the top-right “*” → “Internet Options” → “Privacy,” and uncheck “Turn on Pop-up Blocker.”


6. If you forget your username or password for the pre-procurement system, neither the system nor the vendor can retrieve it. Please reapply for new credentials. The new username must not duplicate the previous one.
7. After entering the procurement system, if a “Server Error: Code 500” appears when saving data, please check whether any input fields contain special characters, decimal points, blank spaces, or unselected dropdown options.
Procurement, Reimbursement, and Accounting Operations
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During an approved business trip, if departure is earlier or return is later than scheduled, may transportation expenses be reimbursed within the originally approved itinerary?
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For domestic business trips, if transportation expenses are incurred due to itinerary requirements such as early departure or delayed return, and no additional financial burden is imposed on the institution, travelers may claim actual travel expenses within the approved travel dates and budget, provided there is no duplicate reimbursement. 【Published in the August 2009 Accounting Monthly – Director-General’s Mailbox】 In such cases, if Taiwan Railways has no Tze-Chiang Limited Express service available throughout the day, reimbursement at the Tze-Chiang fare level shall not be allowed.
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When reimbursing overseas business travel expenses, how should transportation expenses be claimed?
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Please refer to the “Guidelines for Reimbursement of Overseas Travel Expenses” (Office of Accounting website → Relevant Regulations). Key points are summarized below:
1. Transportation expenses refer to costs incurred by travelers for flights, ships, and long-distance public land transportation.
2. For airfare reimbursement, the following documents must be provided:
(1) Airline ticket stubs or electronic tickets.
(2) Proof of purchase, such as airline ticket purchase certificates, travel agency receipts, or other payment evidence.
(3) Boarding pass stubs or proof of overseas travel, such as a passport copy or airline-issued boarding certification.
3. For transportation expenses other than those in Item 2, reimbursement shall follow domestic travel reimbursement guidelines for travel within Taiwan, and original receipts or travel agency receipts must be attached.
4. If transportation receipts issued by a travel agency include airfare, accommodation, or meal expenses, when claiming living expenses, reimbursement must be made by selecting either 70% of the daily allowance as accommodation or 20% as meals, without duplication.
5. The term “economy (standard) class” in the Guidelines refers to the lowest-priced seat (or cabin) available on the aircraft (or vessel). According to the “Guidelines for Handling Expenditure Vouchers,” employees applying for payments must be responsible for the authenticity of the submitted expense documents. Any false claims will result in corresponding liabilities.
The above information was circulated by the Office of Accounting to all units via official electronic correspondence on December 9, 2014. Please refer to the following page.
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If domestic travel expenses cannot be submitted for reimbursement before year-end closing, may reimbursement be processed in the following fiscal year?
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Please refer to the letter issued by the Directorate-General of Budget, Accounting and Statistics (DGBAS), Executive Yuan, dated February 5, 2016. Key points are summarized below:
1. If valid receipts have been obtained for expenditures that are payable under the annual budget, payment should be made in accordance with regulations and should not be rejected due to delayed submission.
2. Civil servants’ claims for travel expenses in accordance with laws and regulations constitute a public-law property claim. As there is no special statutory provision on the limitation period, the limitation provisions of the Administrative Procedure Act shall apply. Accordingly, domestic travel expenses incurred on official business may be paid from the relevant budget of the payment year (not limited to the year of actual travel), provided fund utilization regulations are not violated. However, if delays are caused by human negligence, a special review may be required to clarify responsibility before reimbursement.
※Please refer to the following pages for the letter dated February 5, 2016, issued by DGBAS, Executive Yuan.
